Due to continuous growth, we are seeking a Route Driver to join our team in Gardena, CA. Hourly paid to start (Range $18.50-$24.00/hour based on experience) with the potential to transition to a commissioned route   RESPONSIBILITIES: - Manage route to maximize efficiency, productivity and revenue - Manage load outs, inventories, quality-stains/damage - Load unload/truck: organize products; invoices, inventory, maintain route books - Truck Maintenance: timely communication of repairs, preventative maintenance, accidents - Work directly with customers to ensure customer service, inventory, and quality control is maintained MINIMUM QUALIFICATIONS: - Minimum of 3 years’ of driver experience preferred - Ability to lift 25 pounds on a frequent basis - Ability to drive commercial motor vehicle, 26' box truck, for up to 10 hours on a daily basis  - High School Diploma or equivalent - Valid Driver’s License and clean driving record  - Sense of direction/knowledge of area preferred - Professional Appearance  - Strong customer service/communication skills  

RESPONSIBILITIES:   The Custodian will be responsible for the maintenance of the facility or plant, and will provide assistance where needed.   ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: - Clean building floors by sweeping, mopping, scrubbing, or vacuuming them - Gather and empty trash - Service, clean, and supply restrooms and breakroom - Sanitize assigned areas in the facility - Dust furniture, walls, machines, and equipment - Perform lawn care duties i.e. cutting grass and weeds - Move product as needed to facilitate production processes - Daily equipment upkeep/safety inspections - Unload linen delivered by vendors using pallet jack/forklift - Keep production area & facilities clean and neat - Perform basic routine painting of assigned areas in and around the facility - Perform basic routine upkeep on facility  - Responsible for communicating with other departments to assist with production - Associate will be crossed trained in multiple areas to help as needed  MINIMUM QUALIFICATIONS: - High School Diploma or its equivalent - Must be comfortable working around chemicals and other cleaning products - Must have basic maintenance skills - Must be comfortable working independently - Must be self-motivated, able to complete a task to the best of her/his ability under little or no supervision PHYSICAL REQUIREMENTS: - Ability to lift up to 30 pounds required - Working conditions are normal for a manufacturing environment - Work involves frequent lifting of materials up to 30 pounds - Machinery and tool operation require the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats;loose fitting clothes and jewelry are not permitted

RESPONSIBILITIES: - Staging loads for the washers and dryers - Promptly working through the wash process, including washing under correct formulas and weights - Cleaning the work area on a daily basis - Shutting off the boiler, air compressor and water at close of the day MINIMUM QUALIFICATIONS: - High school diploma or equivalent required; must have at least basic reading, writing, and arithmetic skills - Able to lift up to 50 pounds - Be willing to: - Follow all safety rules and regulations - Work independently PHYSICAL REQUIREMENTS: - Working conditions are normal for a manufacturing environment - Frequent lifting of materials up to 30 pounds - Associates will be supplied with and required to wear an ImageFirst uniform - Associates will be provided with eye safety glasses, hearing protectors, and hardhats

Due to tremendous growth throughout the company, we are seeking a General Manager to join our team at Faultless Healthcare Linen, an ImageFIRST company, in St. Louis, MO.   RESPONSIBILITIES: - The primary responsibility of this position is to lead and direct the efficient operation of warehouse distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration - Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics   - Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements  - Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes   - Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding  - Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients  - Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts   - Interfaces with client c-suite and regional management and their staffs   - Develops District forecasts and communicates deviations to Regional & divisional Management   - Determines plan that optimizes financial performance and productivity by conducting operational audits MINIMUM QUALIFICATIONS: - Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental   - Bachelor's Degree or equivalent experience  - Requires previous managerial experience in food services in a hospital healthcare environment  - Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills   - Strong financial acumen required in order to discuss financial planning, objectives and results  - Exceptional organizational and time management skills with a proven track record of growing accounts  - Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills  - Contract-managed service experience is highly desirable #INDIF

Due to continuing growth, we are seeking Production Supervisor - 2nd Shift (Spanish bilingual) to join our healthcare services team in Addison, IL.    Schedule: 5days/week (Monday- Friday). 2pm -10pm (Mon-Thurs) 8am - 4:30pm (Friday)   Pay: 52-68k based on experience.    RESPONSIBILITIES: - Manage Production Associates - Manage production standards - Manage producction schedule that delivers required products - Establish and manage a Quality Assurance program that meets customer requirements - Manage product control program to minimize loss: - Clean return audits - Load-out management - Manage Safety & Health Program: - Ensure full compliance with all OSHA regulations  - Maintain high associate approval rating MINIMUM QUALIFICATIONS: - Minimum of 2 years' warehouse or plant management experience - High school diploma or equivalent required; Bachelor’s Degree preferred - Bilingual Spanish preferred - Strong organizational and oral communications skills - Computer literate, general PC applications; Excel a plus - Excellent leadership, interpersonal, motivational, and customer service skills - Healthcare industry a plus #INDIF

  Due to continuing growth throughout the company, we are seeking a Regional Human Resources Manager to join our healthcare services team in greater Los Angeles (Gardena,) CA.    The Regional Human Resources Manager will support a team of HR Generalists and their General Managers  with all HR requirements including Payroll, Benefits, Performance Management, Employee Relations, Associate Engagement, Community Giving, Recruiting, Safety and Compliance. The support will be for 3-6 locations in the California/Western Region.   RESPONSIBILITIES: - Work closely with the Corporate Human Resources team - Maintain integrity and confidentiality of all business and HR-related information - Work with Payroll Manager to manage local payroll process utilizing ADP Time and Attendance Programs - Responsible for new hire, termination and payroll change paperwork for all new employees within region - Oversee recruiting and hiring production associate workers within region - Ensure all employee-related associate engagement activities are completed on a weekly basis, and oversee the local Community Giving programs - Ensure community giving activities are planned and coordinated to include all associates - Oversee local benefits administration at assigned locations, working with Corporate Benefits Manager for processing - Assist Corporate HR with annual Benefits Open Enrollment process - Responsible for all Leave of Absence administration, including FMLA, PLOA and MLOA at assigned locations - Other duties as assigned MINIMUM QUALIFICATIONS:   - Must be bilingual Spanish - Minimum of 7 years' of experience overseeing Human Resources - Minimum of High School diploma or equivalent required;bachelor’s degree strongly preferred - Payroll experience is preferred but not required 

Due to tremendous growth throughout the company, we are seeking a high quality professional with an enthusiastic spirit to join our team as a Utility Person.   Work days:  Monday to Friday 6:00am to 2:30pm Pay rate:  $19-$20/Hour   RESPONSIBILITIES - Shuttle products (patient apparel, practice products, and professional garments i.e., scrubs and surgical gowns) to/from locations - Unload truck, put product away on shelves and complete loads for delivery - Build loads, organize and clean warehouse - Occasional jumps or drives may be needed to deliver special requests to customers   QUALIFICATIONS - Must possess a minimum of High School Diploma or equivalent - Minimum of 2 years’ of experience within customer service or sales - Must possess a valid Driver’s License and have an excellent driving record - Must possess a professional appearance - Must be able to consistently lift 35 pounds  - Must be able to drive a commercial motor vehicle - Should possess a sense of direction/knowledge of area - Must possess exceptional customer service skills - Must have effective written and verbal communication skills

RESPONSIBILITIES:   The Custodian will be responsible for the maintenance of the facility or plant, and will provide assistance where needed.   ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: - Clean building floors by sweeping, mopping, scrubbing, or vacuuming them - Gather and empty trash - Service, clean, and supply restrooms - Dust furniture, walls, machines, and equipment - Provide light maintenance to equipment - Move product as needed to facilitate production processes - Daily equipment upkeep/safety inspections - Keep production area & facilities clean and neat - Perform basic routine maintenance on equipment - Perform basic routine upkeep on facilities - Responsible for communicating with other departments to assist with production - Associate will be crossed trained in multiple areas to help as needed  MINIMUM QUALIFICATIONS: - High School Diploma or its equivalent - Must be comfortable working around chemicals and other cleaning products - Must have basic maintenance skills - Must be comfortable working independently - Must be self-motivated, able to complete a task to the best of her ability under little or no supervision PHYSICAL REQUIREMENTS: - Ability to lift up to 30 pounds required - Working conditions are normal for a manufacturing environment - Work involves frequent lifting of materials up to 30 pounds - Machinery and tool operation require the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats;loose fitting clothes and jewelry are not permitted

RESPONSIBILITIES:   This position will be based out of Denver, CO. The Shuttle Driver will be responsible for shuttling ImageFIRST products between our Colorado locations. From $21 to $25 an hour.    Essential job responsibilities include, but are not limited to the following: - Scan packages at shipping sites and ensure proper shipping - Load and unload sheet carts during delivery and pick up - Comply with company safety policies and guidelines relating to safety and operation of commercial motor vehicles and overall safe work practices - Work closely with Plant Manager and Production Supervisors to ensure product needs are met - Unload clean and reload soiled linens onto the truck (approximately 20 carts) - Decontaminate truck -   MINIMUM QUALIFICATIONS: - Must have at least two years of truck driving experience - Must possess Driver’s License (Class C) or CDL (Class A) - Clean Driving Record  - Able to push, pull 15-20 sheet carts 2 x a day. Sheet carts weigh anyway between 300lbs and 600lbs - High School Diploma or G.E.D - Candidate must possess a high energy attitude with excellent communication and interpersonal skills

RESPONSIBILITIES:   This is a sales oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies.  To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.   ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: - Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community - Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives - Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term - Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles - Product Management: load outs, inventories, quality-stains/damage, tape changes - Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application - Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books - Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets - Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags - Truck Maintenance: timely communication of repairs, PM, accidents - Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements MINIMUM QUALIFICATIONS: - Minimum of 3 years’ of experience within sales or a route sales role - Ability to lift 25 pounds on a frequent basis - Ability to drive commercial motor vehicle for up to 10 hours on a daily basis  - High School Diploma or equivalent - Valid Driver’s License and Excellent Driving Record  - Sense of direction/knowledge of area - Professional Appearance  - Exceptional customer Service skills - Must have good communication skills

Due to continuing growth we are seeking a Plant Manager to join our team in Livonia, MI. Schedule: M-F (6:00am - 4:30pm) Bilingual English/Spanish Preferred Pay: 80k-100k + Annual bonus   The primary focus of this position is to manage all aspects of plant operations such as personnel, productivity, safety compliance, production planning, maintenance, equipment operation and departmental communication. Additional focus to include financial budgeting, forecasting, vendor negotiations, plant improvements, cost reduction and administrative compliance     RESPONSIBILITIES: - Manage Production Supervisor’s scope of responsibilities - Manage production environment within budgetary parameters - Manage product inventory within budgetary parameters - Execute product orders within budgetary parameters - Provide production reporting to all company executives as needed - Maintain and assure all company associate programs are executed - Execute and administer monthly Safety Committee meetings - Execute weekly team production meetings - Execute daily production supervisor staff meetings - Manage the Maintenance Department assuring scope of responsibilities are met - Manage Maintenance Department within budgetary parameters - Manage and assure plant is operating within OSHA, BBP and Universal Precaution guidelines and standards according to company policy - Maintain communication channels with Service Department, Maintenance Department, Administration and Sales - Conduct daily product audits to assure quality standards are met - Manage Associates as needed within the scope of progressive disciplinary guidelines - Manage and execute all Human Resource function as it relates to plant operations and functions - Manage and assure housekeeping schedule is followed - Assure preventive maintenance schedule is adhered to - Manage departmental associates to perform scope of responsibilities in an efficient and safe manner   MINIMUM QUALIFICATIONS: - Must have a minimum of 5 years’ experience in plant management - Industrial laundry or medical linen processing experience strongly preferred - 5 years industry knowledge preferred - High school diploma or equivalent required; Bachelo's degree preferred   - Knowledge of financial systems - Flexible schedule - Computer literate - Wage and Hour experience - Ability to be trained in multi-faceted capacities - Health care or universal precautions training  

The IT Systems Engineer is responsible for supporting the IT team in the design, development, and management of a scalable, reliable and cost-effective infrastructure and security platform. The scope of responsibility encompasses senior level support of the network and server infrastructure, systems and security administration. This person also possesses strong project management and vendor management experience in a service-oriented approach to infrastructure operations. This role reports directly to IT Operations and Infrastructure Manager but will interact with the management at all levels of the organization and information technology professionals to provide IT Services. The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems   RESPONSIBILITIES: - Supports the national on-site and off-site network and hardware landscape - Administers hands-on configuration and implementation of infrastructure upstarts, upgrades and ongoing maintenance along with the larger IT team - Plans, tests and installs applications, performs regular software and firmware upgrades, and routinely patches enterprise systems - Manages a comprehensive 24×7 health monitoring of network and applications with software such as Nagios - Performs high-level root-cause analysis for service interruption recovery and creating preventive measure - Ensures consistent reporting and tailors event logging in order to meet security and audit requirements - Supports and maintains IaaS services with experience with Microsoft Azure - Implements and maintains backups, security, and redundancy strategies - Administers O365 environment - Crafts custom scripts, reducing requirement of human interaction - Prepares detailed hardware and labor and budget estimates for I&O projects and executes within time and budget constraints - Builds and maintains technical documentation as it relates to I&O architecture projects - Provides senior level support for issue resolution - Builds and maintains strong relationships with vendors and partners - Partners with the I&O IT team on reactive issue resolution and user support - Fosters and grows internal relationships to develop operational solutions to business objectives and drives completion through user adoption - Stays current on new technologies and platforms and provides direction on what emerging technologies should be implemented to enhance IT capabilities to meet business needs - Supports the IT I&O compliance needs with applicable regulations and standards including but not limited to PCI DSS, PII, ISO 27001, and the NIST Cybersecurity Framework MINIMUM QUALIFICATIONS: - Minimum of 6 years' of progressive experience in data center operations and infrastructure support - Bachelor's degree in computer science, information systems or related field or equivalent experience preferred - Experience in project management - Technical knowledge and experience with computing platforms, managing servers, high availability, backup/recovery, operating systems, anti-malware, patching, e-mail, and associated security as well as storage platforms – storage arrays, controllers, fiber switches, and data replication - Experience with Dell servers, VMware Virtualization, Cisco Meraki Security Appliances and Switches, EMS Storage Systems, Windows Server and Linux Operating Systems, Active Directory, Group Policy Objects, DNS, Office 365 and Microsoft Azure, Microsoft SQL and MariaDB - Security, Mobile Device Management, IDS, SIEM, and Anti-virus solutions - WSUS, Crowd Strike, Avaya IP Office, security certificates, domain registries and system monitoring tools preferred - Deep understanding of current and emerging I&O technologies and methods (e.g. cloud technologies) and experience employing these technologies - Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments - Success in leveraging traditional best practices such as ITSM, Dev Ops, Lean and other methods used to optimize agility - Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems and external partners to maximize performance, creativity, problem solving and results

RESPONSIBILITIES:   Responsible for feeding and bagging garments or linen   RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: - Perform tasks assigned by supervisor and adhere to the direction of plant management within scope of responsibilities - Adhere to quality standards - Inspect linens to ensure they meet company standards - Assure product is packaged according to company standards - Assure special wash and/or special requests are properly processed - Comply with strict OSHA standards: - Operate all equipment according to OSHA standards - Perform job functions adhering to OSHA standards - Decontaminate work area after shift according to OSHA standards - Assure Lock-out Tag Out policies are adhered to at all times - Shut off all equipment when not in use - Comply with the ImageFIRST Way guidelines MINIMUM QUALIFICATIONS: - Basic reading, writing, and math skills required. This is typically acquired through a high school diploma or equivalent - Ability to lift up to 30 pounds required - Must be willing and able to successfully complete a background check and drug screen PHYSICAL REQUIREMENTS: - Working conditions are normal for a manufacturing environment - Work involves frequent lifting of materials up to 30 pounds - Machinery and tool operation requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats. Loose fitting clothes and jewelry are not permitted

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:   - Sort incoming garments - Inventory garments - Pull product from inventory location to fill work orders - Tape and chip garments - Scan barcode labels and RFID chips - Sort orders of garments into shipping boxes by location - Operate shipping equipment - Operating embroidery equipment - Perform tasks assigned by supervisor and adhere to the direction of plant management within scope of responsibilities. - Comply with strict OSHA standards - Operate all equipment according to OSHA standards. - Perform job functions adhering to OSHA standards. - Decontaminate work area after shift according to OSHA standards. - Assure Lock-out Tag Out policies are adhered to at all times. - Shut off all equipment when not in use. - Comply with the ImageFIRST Way guidelines.   KNOWLEDGE AND SKILL REQUIREMENTS: - Basic reading, writing, and math skills required. This is normally acquired through a high school diploma or equivalent. - Basic computer skills. - Ability to lift up to 30 pounds required. - Ability to climb up and down ladders - Background and drug checks will be conducted   PHYSICAL REQUIREMENTS: - Working conditions are normal for a manufacturing environment - Work involves frequent lifting of materials up to 30 pounds - Machinery and tool operation requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats. Loose fitting clothes and jewelry are not permitted

Due to continuing growth we are seeking a Accounts Receivable Specialist to join our fantastic team in our Addison, IL location.   RESPONSIBILITIES: - Cash application, reporting, payment research, and billing - Effectively communicating with our customers and field locations - Monitoring terminated accounts - Opens and sorts checks by location - Accurately posts customer payments by applying checks, ACH payments, and credit card payments in a high-volume environment - Scans daily deposits to bank - Creates and applies credits to customer accounts - Researches and resolves payment discrepancies - Communicates with field administrators for application instructions - Runs monthly statements - Creates billings as needed - Monitors terminated accounts - Communicates with collection agencies regarding terminated accounts - Assist Accounts Receivable supervisor with various duties as needed  MINIMUM QUALIFICATIONS: - Minimum of 2 years' of experience in the full cycle Accounts Receivable process - Minimal supervision needed - Accuracy is essential when completing daily tasks and miscellaneous projects - Ability to meet communicated schedules and deadlines - Ability to multi-task and thrive in a fast-paced environment - Adherence to policies, procedures and instructions of manager - Ability to function well in a team-oriented environment

RESPONSIBILITIES:   This is a sales oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies.  To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.   ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: - Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community - Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives - Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term - Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles - Product Management: load outs, inventories, quality-stains/damage, tape changes - Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application - Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books - Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets - Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags - Truck Maintenance: timely communication of repairs, PM, accidents - Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements MINIMUM QUALIFICATIONS: - Minimum of 3 years’ of experience within sales or a route sales role - Ability to lift 25 pounds on a frequent basis - Ability to drive commercial motor vehicle for up to 10 hours on a daily basis  - High School Diploma or equivalent - Valid Driver’s License and Excellent Driving Record  - Sense of direction/knowledge of area - Professional Appearance  - Exceptional customer Service skills - Must have good communication skills

Due to growth, we are seeking a Production Supervisor - 2nd Shift to join our healthcare services team in Los Angeles (Gardena,) CA!   RESPONSIBILITIES: - Manage Production Associates - Manage production standards - Manage production schedule that delivers required products - Establish and manage a Quality Assurance program that meets customer requirements - Manage product control program to minimize loss: - Clean return audits - Load-out management - Manage Safety & Health Program: - Ensure full compliance with all OSHA regulations  - Maintain high associate approval rating MINIMUM QUALIFICATIONS: - Minimum of 2 years' warehouse or plant management experience - High school diploma or equivalent required; Bachelor’s Degree preferred - Bilingual Spanish preferred - Strong organizational and oral communications skills - Computer literate, general PC applications; Excel a plus - Excellent leadership, interpersonal, motivational, and customer service skills - Healthcare industry a plus

Due to continuing growth we are seeking a Customer Support Agent to join our amazing team in our corporate office in King of Prussia, PA Pay: 19/hr Schedule: M-F   RESPONSIBILITIES: - Create a positive moment with every interaction - Manage high call volume and email correspondence timely and accurately - Keep record of all communication in a thorough and comprehensive way to be used as reference by all associates - Identify Customers’ needs, clarify information, research every issue and provide solution and/or alternatives Escalate unresolved problems - Participate in educational opportunities to enhance your knowledge and skills - Strive to continuously show improvement and be accountable to the team - Maintain high self-motivation and consistently take the initiative to deliver outstanding results; be a key contributor towards the team’s Key Performance Indicators - Perform outbound customer survey calls  MINIMUM QUALIFICATIONS: - A minimum of 2 years' of experience in a call center or solid customer service environment - A High School Diploma or equivalent - Customer focused, with a commitment to customer satisfaction - Ability to multi-task, manage multiple priorities and time effectively - Excellent written and verbal communication skills - Must demonstrate a professional and friendly attitude - Demonstrated ability to work well with others and be a productive member of a team - Exceptional active listening skills and the ability to express empathy - Proficient in Microsoft Office  

RESPONSIBILITIES:   This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies   RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: - Salesmanship: Ability to identify needs and customer relationship for our products and services - Leadership: The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability - Knowledge: Practical insight specific to the textile services industry and operations - Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information - Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers - Conduct “goodwill” customer visits - Oversee account check-ups - Manage customer inventory - Perform account performance reviews - Provide route relief to cover Route Representative vacations - Supervise new account setups - Make special deliveries to customers - Responsible for account maintenance - Manage up-selling current accounts - Lead generation MINIMUM QUALIFICATIONS: - Minimum of 2 years’ experience with account management and ensuring customer satisfaction - High School Diploma and/or some college coursework required - Excellent verbal communication skills - Account management experience - Minimal delivery or route experience - Must be computer literate - Clean driving record - Ability to lift 50 pounds plus and push and pull carts of linen PREFERRED COMPETENCIES: - Salesmanship – Ability to indentify needs and customer relationship for our products and services - Leadership – The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability  - Knowledge - Practical insight specific to the textile services industry and operations  - Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information  - Communication – Excellent oral, written, phone and face to face communication skills with associates, customers and managers - Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for signed work - Looking for new and innovating ways to improve customer satisfaction - Dependability – Able to come to work on time every day   #INDPM

Due to tremendous growth throughout our company, we are currently seeking a talented Territory Business Manager to join our passionate Sales team in the greater Boston region. This territory would include the city of Boston as well as the northwest suburbs and south of downtown.    The successful Outside Sales Rep will originate new business by calling on hospitals, medical practices and outpatient facilities, building relationships and closing business. They will have high energy and the ability to multi-task in a fast-paced environment. Sales professionals with recent cold-calling experience and willingness to call and visit customers on a daily basis are likely to be successful.   Responsibilities: - Grow a pipeline in order to meet quarterly targets as directed by supervising manager - Develop sales opportunities by researching and identifying potential accounts - Soliciting new accounts, building rapport, and preparing quotations - Lead generation and qualification through cold calls and inbound leads   Qualifications: - Bachelor's degree (or equivalent work experience) is required - 3-10+ years of Sales experience is ideal, preferably in outside/B2B sales - Healthcare, medical device, apparel/clothing, or business solutions industry experience preferred, but not required - Current/recent business development (eg. daily cold-calling) experience that leads to a successful track record of successful negotiation with the most skilled or resistant groups - Successful track record of achieving and exceeding sales goals and managing accounts within a designated region, using territory analysis to target top prospects - Must have excellent Organizational skills and Computer proficiency with a willingness to log all sales activities - Must have high energy, as this is a Hunter type of role with heavy prospecting and qualifying  - Must currently reside within a 1 hour radius of Boston