Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Create loyal customers by utilizing all resources available.  Strict compliance with and all DOT / Safety requirements.  Ensure consistent daily interaction with all Customer Advocates through Face to Face Check-In. Conduct regular “Deep Dive analysis to ensure potential Revenue/EBITDA opportunities are captured.  Serve as the locations voice of the customer and voice of the Customer Advocate.  Train, develop, and evaluate Customer Advocate to assure that their individual performance meets the requirements of their job description goals.  Serve as liaison with General Manager, Plant Manager, Office Manager, HR and Service Leaders.

POSITION RESPONSIBILITIES

I - Compliance/Analysis:

• Face to Face Check-In - Utilizing the Face to Face Checklist on the Intranet (LINK)
• Fleet Safety/Maintenance: Oversee all truck maintenance, monitor fleet requirements, handle billing issues, monitor and maintain required truck supplies.
• Report Analysis: Utilize systems to identify revenue and EBITDA opportunities. 

• Due to the nature of the day-to-day schedule, the route analyst should be capable of moving through and completing interrupted tasks or projects in a timely manner. Proficiency in MS Excel, MS PowerPoint, and MS Word is crucial. While the route analyst does perform daily administrative tasks, the role is uniquely positioned to provide oversight in key areas. A route analyst should ask questions and critically think through errors and challenges, to help facilitate the best possible outcome: identifying mistakes before they become problems and providing solutions whenever possible.

II – Help Create Loyal Customers 

• Quality: Work with Customer Advocates, Service, and Production Leadership as needed to ensure we are delivering consistent high quality at all times.
• Onboarding/Ongoing Training:Participate in Customer Advocate Onboarding and initial six week training.      
• Problem resolution /Customer Service: Improve Customer Loyalty through excellent interaction and complete resolutions to any customer concerns.          
• New Account Set up and Follow Up
• Develop and maintain other reports as required by the General Manager
• Initiative – Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
• Goodwill - Develop customer relationships by phone and travel to accounts as necessary    

REQUIREMENTS

• Proven Leadership: Ability to lead and direct co-workers and associates to streamline route delivery schedules, improve communication, customer loyalty and increase profitability.
• Salesmanship: Ability to identify needs and customer relationship for our products and services
• Knowledgeable: Practical insight specific to the textile services industry and operations.
• Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information.
• Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers.

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.