Founded in 1967, ImageFIRST® is a leading healthcare services organization. Acquired by private equity firm Calera Capital in 2018 and subsequently recapitalized in 2023 through a continuation fund vehicle, ImageFIRST has undergone rapid growth in its transformation as the largest national healthcare linen rental and laundry services provider. The Company serves 25,000+ outpatient and hospital customers through a nationwide network that includes 85 sites and 650 delivery routes. The leaders in infection prevention, ImageFIRST prides itself on improving both staff and patient experiences through a premium product offering and white-glove service model.

Check out our company page: https://www.imagefirst.com/company/

Our IT and Innovation team is looking for a Director of Continuous Improvement – Shared Services

Location: King of Prussia, PA, Elmsford, NY or remote
Reports to: Executive Vice President, Shared Services
Department: Shared Services (IT, Software, Strategy, and Service Support)

About ImageFIRST

We don’t just improve the patient experience, we elevate it. We are a people-first organization grounded in four core values:
- Be Safe
- Be Respectful
- Be Honest
- Be Remarkable

Everything we do supports three strategic priorities:
- Develop Exceptional Associates
- Achieve Operational Excellence
- Grow Profitably

Continuous Improvement is not a side project—it’s a mindset. It’s how we work, how we lead, and how we build the future.

The Role: Director of Continuous Improvement – Shared Services

This is a high-impact, hands-on role for a seasoned transformation leader. You’ll operate as an individual contributor embedded within Shared Services, working closely with teams in IT, Finance, Software, Strategy, and Service Support.

You don’t need Shared Services experience—but you must bring a track record of leading sustainable change from within a business or function. You’ll help teams design systems, solve real problems, and build habits that drive performance and reflect our values.

What You’ll Do

• Partner with Shared Services leaders to identify friction, clarify priorities, and execute process improvements
• Lead end-to-end improvement efforts focused on flow, accuracy, visibility, and reliability
• Build systems and routines that translate strategic objectives into operational discipline
• Facilitate value stream reviews, reflection sessions, and performance-based coaching conversations
• Establish KPIs and feedback loops that allow for continuous learning and course correction
• Coach teams and leaders in applying the Continuous Improvement Mindset to daily work
• Translate ambiguity into structure—building clarity where complexity and growth intersect
• Be a force multiplier—enabling others to lead through systems, not just heroics

Who You Are

• A builder, not just a planner—your impact comes from lived experience, not theoretical advice
• A transformation leader with practical experience leading cross-functional or technical teams through operational change
• Comfortable influencing across disciplines and at all levels of an organization
• Adept at identifying root causes, designing solutions, and helping others own both
• A communicator who earns trust, adapts to diverse audiences, and inspires action through clarity
• Someone who embodies our values: you model safety, honesty, respect, and a drive to be remarkable

Qualifications

• 8+ years of experience leading transformation or Continuous Improvement efforts with measurable, sustained results
• Leadership experience inside a business function (e.g., operations, technology, or shared services); consulting-only experience will not be considered
• Deep understanding of process improvement tools, operational systems, and team-based performance habits
• Strong facilitation, coaching, and systems-thinking capability
• Bachelor’s degree required; advanced degree or CI certification preferred

What Success Looks Like

• This role is critical to delivering on our strategic priorities:
  • Develop Exceptional Associates – You create systems that grow clarity, confidence, and capability
  • Achieve Operational Excellence – You build tools and rhythms that help teams stay focused and aligned
  • Grow Profitably – You enable Shared Services to deliver more value with less friction
• You will champion a Continuous Improvement Mindset by helping teams:
  • Stay focused on what matters most
  • Create clarity in expectations, goals, and performance
  • Solve problems at the point of impact, where the work actually happens

Required Competencies and Characteristics:

• Thrives in a high growth, fast-paced environment
• Effective leadership and organizational skills
• Exceptional analytical and communication skills
• Strategic thought partner with strong ability to consume and distill information into executable actions
• Demonstrated self-starter; able to work both independently and in a heavily team-oriented environment
• Ability to deal with ambiguity and drive decision-making through data
• Delivers high quality work product/results within established deadlines
• Role model Our Values as a Company
  • Be Safe: Keep yourself and those around you safe
  • Be Honest: Be guided by truthfulness in all you do  
  • Be Respectful: Value those you come in contact with
  • Be Remarkable: Create a positive moment with every interaction
    
    

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off package
• Great company culture
• Collaborative team environment 
  
  

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.