Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
The Customer Service Representative II will bring critical thinking, initiative, and ownership. Serves as a key liaison between our company and our customers, handling escalated issues, identifying service gaps, and driving resolutions that improve the customer experience. This is not an entry-level position—we’re seeking someone who can work independently, juggle competing priorities, and thrive in a fast-paced, team-oriented environment.
Pay range: $23.00 - $25.00
Hybrid Schedule: Monday - Friday (in office)*
*1day/week remote after 90 day training
8:00am - 4:30pm / 8:30am - 5:00pm
Key Responsibilities:
Qualifications:
Required Competencies:
Benefits:
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
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