ImageFIRST is a rapidly growing private equity held, healthcare laundry services business, evolving itself into a top of class, organization with a strong cultural footprint, a focus on continuous improvement and recognition of the need for new levels of discipline and execution, across the company. We are seeking an experienced, high impact HR Director to join our senior-level HR team. This individual will be responsible for executing ImageFIRST’s overall human resource strategy for our Shared Service, Regional Leadership and Training Centers. They will partner with our Talent, Learning & Development and Total Rewards leaders to strategically position HR initiatives including talent acquisition, employee relations, performance management and associate development, while ensuring alignment with company culture and growth requirements.
This Leader will have a level of visibility requiring a thoughtful and balanced approach to supporting and advising the CAO and ImageFIRST executive leadership on workforce strategies, leadership initiatives and our organizational evolution. General HR oversight for three locations: Shared Services (150 ee’s), Regional Center – Chicago (25 ee’s) and Regional Center – Elmsford, NY (25 ee’s) as well as Fulfillment Center sites. The position reports to the VP, Total Rewards, is located at our Shared Service Center in King of Prussia, PA and will entail 30% travel.
General Responsibilities:
§ Strategic Planning: Creating and implementing comprehensive HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.
§ Building Networks: Establishing credibility, positive relationships and influence capability with Leaders and Associates.
§ Change Management: Works with Leaders and Corporate/Field HR leaders to develop and implement important company change initiatives: Be Remarkable, Leading the Way, continuous improvement, etc. across relevant client groups.
§ HR Fundamentals: Current knowledge of HR people, metrics, compliance, and legal basics and deploys that knowledge effectively.
§ Serves as a liaison between Associates and Management. Addressing and resolving concerns in the company as they arise, while demonstrating a level of visibility and accessibility across the three locations and reinforcing ImageFIRST’s Be Remarkable culture.
§ Talent Acquisition: Overseeing recruitment and hiring processes for client base, identifying and attracting qualified candidates.
§ Performance Management: Coordinating and supporting the ImageFIRST Talent Review Process and building a robust talent pipeline.
§ Training & Development: Identifying and working with Learning & Development to deliver training to meet development needs. Internal and external sources.
§ HR Budget Management: Lead on HR department budget and tracking, including allocating resources for recruitment, training, and employee development initiatives.
Competencies:
§ Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
§ Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
§ Decision Quality: Making good and timely decisions that keep the organization moving forward and are a reflection of analysis, wisdom, experience and judgment.
§ Collaboration: Partnering with Corporate and Field Leaders and Associates in order to ensure alignment across all ImageFIRST HR initiatives and objectives.
§ Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
§ Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
§ Interpersonal Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics.
§ Courage: Stepping up to address difficult issues, saying what needs to be said.
§ Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Qualifications:
• Bachelor’s degree in business administration, HR, Finance, or a related field; MBA preferred.
• 5 to 8+ years of experience in shared services or operations leadership roles, with a strong emphasis on process improvement and technology solutions.
• 2+ years of hands-on experience with Dayforce or similar system (configuration, implementation, and management).
• Proven track record of leading cross-functional teams in a high-paced, customer-centric environment.
• Exceptional project management, communication, and interpersonal skills.
Preferred Qualifications:
• HRIS certification preferred
• Strong analytical and problem-solving abilities.
• Experience with change management, particularly in digital transformation initiatives.
• Knowledge of regulatory requirements and compliance for shared services functions (e.g., HR and Finance).
Our Core Competencies:
Benefits:
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
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