Director of Operations

Job Locations US-GA-Atlanta
Job Post Information* : Posted Date 1 week ago(7/10/2024 10:35 AM)
Safety & Operations
Regular Full-Time


Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!


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Responsibilities & Qualifications

The primary focus of the Director of Operations position is to provide support in each plant in a Region, drive safety compliance and performance.



  • Responsible for supporting the day-to-day operations of a region
  • Coach/Development of new Plant Managers
  • Drive daily process improvement in assigned territory.
  • Manage productivity reporting & performance for the assigned territory.
  • Work closely with Senior Management in developing long-term operational strategies that meet the company’s objectives.
  • Ability to trouble shoot, problem solve and perform root cause analysis
  • Foster a safe work environment
  • Support and training of plants on internal plant productivity systems
  • Collaborate with cross functional departments on projects and new initiatives
  • Responsible for training and certification of all compliance areas


  • Minimum of 5 years’ experience in operations  
  • Bachelor’s degree
  • Six Sigma / Lean Manufacturing experience preferred.
  • Proven track record in managing multiple locations
  • Ability to trouble shoot, problem solve and perform root cause analysis
  • Travel requirement (75%)
  • Must thrive in a progressive environment
  • Strong organizational and presentation skills
  • Proficient with MS Office, Excel, Power Point, and general PC applications 
  • Excellent leadership, interpersonal, and motivational skills.
  • Detail oriented with excellent follow-up, creativity, problem solving, conflict management, written and oral communication skills
  • Proven ability to drive performance without formal authority

Company Values & Benefits

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Competitive pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.




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