Customer Advocate - Hospital

Job Locations US-MN-St. Louis Park
Job Post Information* : Posted Date 3 weeks ago(4/2/2024 9:47 AM)
Regular Full-Time


Founded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.


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Responsibilities & Qualifications

This is a service oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. To grow existing customer programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.



  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
  • Product Management: load outs, inventories, quality-stains/damage, tape changes
  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
  • Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
  • Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
  • Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
  • Truck Maintenance: timely communication of repairs, PM, accidents
  • Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements


  • Minimum of 3 years’ of experience within sales or a route sales role
  • Ability to lift 25 pounds on a frequent basis
  • Ability to drive commercial motor vehicle for up to 10 hours on a daily basis 
  • High School Diploma or equivalent
  • Valid Driver’s License and Excellent Driving Record 
  • Sense of direction/knowledge of area
  • Professional Appearance 
  • Exceptional customer Service skills
  • Must have good communication skills

Company Values & Benefits

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Competitive pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.


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