Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
The Manager of IT Support Services will be responsible for leading a technical service desk team in delivering world-class customer support services to ImageFIRST’s internal and external customers. The position entails the daily management of our service desk where responsibilities include consistent delivery of service level agreements, cultivating top talent, instituting best practices and developing continual improvement plans to drive optimal effectiveness, speed and performance in turn enhancing the customer experience. You must thrive in a fast-paced environment while motivating, recognizing, coaching, and training members of your team.
Job Responsibilities
Qualifications
Required Competencies:
Benefits:
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
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