Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

We are seeking a passionate Customer Advocate to join our team in St. Louis, Missouri. The ideal candidate has exceptional service skills, a background in sales or retail, and is eager to advance professionally.

As a Customer Advocate, you will be the “face” of ImageFIRST, building and maintaining strong relationships with our customers. Additionally, you will be responsible for growing existing customer programs, providing prompt and effective solutions to customer needs, and maximizing route revenue through improved time management and an upgraded product mix. This position requires attention to detail to identify changes in programs that necessitate updated contracts.

Pay Range: $23.00 - $28.00 hourly 

Day Shift: Monday-Friday 6:00am - 4:00pm (Start time may vary)

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Product Management: load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements
• Extensive hands on training program to develop neccessary skills to achieve full potential 

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum of 3 years’ of experience within sales or a route sales role
• Experience in inventory management is required
• Expereince in a sales or retail environment is strongly preferred 
• Experience in a management position is strongly preferred 
• Ability to lift 25 pounds on a frequent basis
• Valid Driver’s License and Excellent Driving Record 
• Sense of direction/knowledge of area
• Professional Appearance 
• Exceptional customer Service skills
• Must have good communication skills, be detail oriented, and can multi-task in a fast pace environment 

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Career Advancement opportunites
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.