ImageFIRST

Route Specialist

Job Locations US-TX-Dallas
Job Post Information* : Posted Date 2 weeks ago(1/23/2023 2:55 PM)
ID
2023-4112
Category
Service Support
Type
Regular Full-Time

Overview

***$20/HOUR***OVERTIME OFFERED***

ImageFIRST started as a family-owned and operated company in 1967, and our family values have shaped our goals and the way we do business. Our associates are the cornerstone of the company, so we strive to treat them fairly and provide them with a collaborative and rewarding work environment. ImageFIRST has become the largest and fastest-growing national provider of laundry and linen rental services to the healthcare market. Our 65+ locations serve more than 20k+ medical facilities weekly. We have doubled in size over the past 3 years and our goal is to become a billion-dollar company.

Responsibilities & Qualifications

RESPONSIBILITIES:

 

This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies 

 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Knowledge: Practical insight specific to the textile services industry and operations
  • Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
  • Communication: Excellent oral, written, phone and face to face 
  • Manage customer inventory
  • Provide route relief to cover Customer Advocate vacations
  • Provide route relief to cover Customer Advocate call offs (flexibility)
  • Provide additional route support as needed (Reroutes, additional volume etc…)
  • Make special deliveries to customers
  • Responsible for account maintenance
  • Lead generation

MINIMUM QUALIFICATIONS:

  • Minimum of 1 year experience with account management and ensuring customer satisfaction
  • High School Diploma and/or some college coursework required
  • Excellent verbal communication skills
  • Minimal delivery or route experience
  • Must be computer literate
  • Clean driving record
  • Ability to lift 50 pounds plus and push and pull carts of linen

PREFERRED COMPETENCIES:

  • Salesmanship – Ability to indentify needs and customer relationship for our products and services
  • Leadership – The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability 
  • Knowledge - Practical insight specific to the textile services industry and operations
  • Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
  • Communication – Excellent oral, written, phone and face to face communication skills with associates, customers and managers
  • Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work
  • Creativity – Looking for new and innovating ways to improve customer satisfaction
  • Dependability – Able to come to work on time every day

Company Values & Benefits

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Competitive pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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