Assistant General Manager

Job Locations US-IN-Merrillville
Job Post Information* : Posted Date 1 week ago(8/2/2022 11:57 AM)
General Manager
Regular Full-Time


Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.


ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.


Responsibilities & Qualifications

Due to continuing growth, we are seeking an Assistant General Manager to join our team in Merrillville, IN.



  • Hire, train and develop departmental support staff
  • Execute business plan and communicate objectives to support staff
  • Ensure superior performance in all associate and customer satisfaction areas
  • Responsible for company training and certification in all compliance areas 
  • Establish quality assurance criteria for all service and production aspects of business
  • Manage all departmental productivity and performance expectations 
  • Support route sales, service, production and administrative agendas  
  • Accurately report, define and action market changes 
  • Manage acceptable performance standards in sales, merchandise management, growth, retention and customer satisfaction 
  • Manage office / clerical functions including invoice reconciliation, invoice printing, report monitoring as well as database management and maintenance 
  • Promote safety, security and self-development 
  • Support an empowered, self-directed team concept


  • 5 years' route management experience preferred
  • Bachelor’s degree or equivalent experience  
  • Clean driving record  
  • Strong organizational, development, and presentation skills  
  • Ability to work independently  
  • Ability to analyze sales opportunities and determine customer needs assessment  
  • Excellent leadership, interpersonal, motivational, and customer service skills  
  • Strong motivation, initiative and experience with execution of effective sales and retention performance programs  
  • Detail-oriented with excellent follow up, creativity, problem solving, conflict management, organizational, written and oral communication skills  
  • Understanding of report and performance tracking mechanisms a plus 
  • Proficient with MS Office, general PC applications, Excel a plus 
  • Lean Six Sigma experience a plus  

Physical Requirements:

  • Ability to manage a route environment  
  • Ability to train new hires as needed  
  • Ability to lift at least 25 lbs
  • Ability to tolerate moderate traffic scenarios on a weekly basis  
  • Ability to manage and maintain a consistent physical work flow  
  • Position requires strong time management skills as well as a results-oriented service mentality



Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Weekly pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.


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