ImageFIRST

District Service Manager

Job Locations US-CA-Gardena
Job Post Information* : Posted Date 3 days ago(7/1/2022 5:28 PM)
ID
2022-3039
Category
Service Support
Type
Regular Full-Time

Overview

Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.

 

ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.

 

Responsibilities & Qualifications

Due to continuing growth, we are seeking a District Service Manager to join our team.

 

1st shift: Monday – Friday

Pay:$75K - $82K + yearly bonus based on KPI’s

Car Allowance: $400.00/month

 

 

The primary focus of this position is to manage, direct, and develop customer relations and service management in a Route Sales environment. The District Service Manager will oversee 5-6 routes and manage the growth opportunities within these routes.  

 

RESPONSIBILITIES:

  • Hire, train, develop and coach Route Drivers and other Service team members
  • Daily execution of service routes and customer interactions
  • Route Logistics – Routing of Accounts
  • Daily merchandise control of all clean and soiled products
  • Daily coaching, training and monitoring of route performance through check in process
  • Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
  • Accuracy and timeliness of daily invoices
  • Manage all daily productivity and performance expectations
  • Execute business plan for renewing, expanding and developing route business
  • Ensure 100% completion of quarterly customer contacts and audits
  • Other duties as assigned

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent managerial experience
  • 4 years' of route management experience preferred
  • Ability to manage and maintain a recurring revenue stream
  • Clean driving record
  • Excellent customer service skills
  • Effective written and verbal communication skills

PREFERRED QUALIFICATIONS:

  • Ability to analyze sales opportunities and assess customer needs 
  • Ability to develop route structure based on new accounts and expansion
  • Excellent leadership, interpersonal, motivational, and customer service skills
  • Detail-oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
  • Able to interpret reports and performance tracking mechanisms
  • High energy with the ability to multi-task
  • Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations

PHYSICAL REQUIREMENTS:

  • Ability to lift at least 25 lbs
  • Ability to tolerate moderate traffic scenarios on a weekly basis

 

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

 

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