Customer Success Manager, National Accounts

Job Locations US-PA-King of Prussia
Job Post Information* : Posted Date 3 weeks ago(6/15/2022 2:14 PM)
Sales & Marketing
Regular Full-Time


Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.


ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.


Responsibilities & Qualifications

This Sales Support Manager role provides contract, reporting and administrative support for Sales Leadership and our national sales team.



  • Assist in the management of National and Major Accounts pricing and contracts
  • Support day-to-day account management of National Account partners
  • Build and maintain reports for Sales Division and Senior Leadership
  • Provide pricing updates and administrative support to the service and sales divisions
  • Document all data and reporting processes
  • Processing, managing, reviewing, auditing and reporting on customer contracts
  • Provide reporting, data analysis and support to expedite workflows, automate processes, and improve the precision of manual processes where needed
  • Perform ad hoc research and analysis projects - able to synthesize data and research into clear and concise proposals for stakeholders
  • Support data requests and queries, as needed
  • Perform document management, including scanning, uploading and filing
  • Maintain core business application through data entry, customer account maintenance
  • Generate and update various reports as assigned
    • Front line support of inbound requests from Sales and Service divisions

Technical Skills Requirement:

  • Positive, customer service-oriented role
  • Strong written and verbal communication skills
  • Able to navigate competing priorities
  • Must enjoy a fast paced, deadline driven work environment
  • Familiarity with sales support systems and processes a plus
  • Good computer knowledge of PC platform and Microsoft Office tools
  • Some database/CRM knowledge
  • 5+ years of experience preferred 


  • 5+ years of experience required
  • Bachelor's Degree or equivalent work experience
  • Travel: (1x/month – 1x/quarter)

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Weekly pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.




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