ImageFIRST

Service Supervisor

Job Locations US-CO-Denver
Job Post Information* : Posted Date 2 weeks ago(1/13/2022 11:51 AM)
ID
2022-2404
Category
Service Support
Type
Regular Full-Time

Overview

Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.

 

ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.

 

Responsibilities & Qualifications

Due to continuing growth, we are seeking a Service Supervisor - Route Sales to join our healthcare services team in Denver!

 

POSITION DESCRIPTION:

 

Due to tremendous growth across the company, we are seeking a Service Supervisor - Route Sales with a high customer service orientation to join our team in Denver, CO servicing our healthcare commercial laundry customers there. The ideal candidates will have route sales/route management or hospitality industry experience and at least 3 years of experience managing people.

 

Our outstanding Service teams are the primary reason we successfully maintain customer retention rates of over 95%. Our service teams are interacting with our customers every day, delivering patient gowns, scrubs, lab coats, linens and more to our customers in medical offices, outpatient centers, hospitals, and assisted living facilities. Our Service Supervisors and Managers call on customers to ensure that they are consistently receiving excellent customer service. The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management.

 

RESPONSIBILITIES:

 

  • Hire, train, develop and coach our route sales drivers
  • Responsible for training and certification of all compliance areas
  • Daily execution of all service routes and customer interactions
  • Route Logistics – routing of accounts
  • Daily coaching, training, and monitoring of route performance through the check-in process
  • Manage daily account functions
  • Ensure accuracy and timeliness of daily invoices
  • Ensure service team compliance with company service and quality standards

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree or equivalent managerial experience
  • Minimum of 3 years of supervisory experience is preferred
  • Willingness to travel locally 70% in the field
  • Ability to manage and maintain a recurring revenue stream
  • A clean driving record is required
  • Detail-oriented with excellent follow-up, creativity, problem-solving, conflict management, and organizational skills
  • High energy with the ability to multi-task
  • Position requires strong time management skills as well as a results-oriented service mentality
  • Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations

 

PHYSICAL REQUIREMENTS:

  • Ability to manage a routed environment
  • Ability to train new hires as needed
  • Ability to lift at least 25 lbs
  • Ability to tolerate moderate traffic scenarios on a weekly basis
  • Ability to manage and maintain a consistent physical workflow

 

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

 

#INDIF

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