Service Manager - Route Sales

Job Locations US-UT-Salt Lake City
Job Post Information* : Posted Date 6 days ago(1/20/2022 1:31 PM)
Service Support
Regular Full-Time


Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.


ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.


Responsibilities & Qualifications

Due to tremendous growth throughout the company, we are seeking a Service Manager - Route Sales to lead our healthcare services team in Salt Lake City, UT.




The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management



  • Hire, train, develop and coach route sales service team
  • Responsible for training and certification of all compliance areas
  • Daily execution of all service routes and customer interactions
  • Route Logistics – Routing of Accounts
  • Daily merchandise control of all products
  • Manage daily account functions and accuracy and timeliness of daily invoices
  • Manage all daily productivity and performance expectations
  • Manage and maintain a recurring revenue stream
  • Execute business plan for renewing, expanding and developing route business
  • Support and assist sales culture throughout the organization
  • Promote safety, security and self development
  • Support an empowered, self directed team concept
  • Other duties as required


  • 4 years of route management experience preferred, or management experience in hospitality, high-end retail, car rental or similar industries
  • Bachelor’s Degree or equivalent managerial experience
  • Ability to manage and maintain a recurring revenue stream
  • A clean driving record
  • Effective written and verbal communication skills
  • Ability to analyze sales opportunities and determine customer needs assessments
  • Ability to develop route structure based on new accounts and expansion
  • Excellent leadership, interpersonal, motivational, and customer service skills
  • Must be detail oriented with excellent follow up, creativity, problem solving, conflict management, and time management and organizational skills
  • High energy with the ability to multi-task
  • Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations



  • Ability to manage a route environment
  • Ability to train new hires as needed
  • Ability to lift at least 25 lbs
  • Ability to tolerate moderate traffic scenarios on a weekly basis
  • Ability to manage and maintain a consistent physical work flow
  • Position requires strong time management skills as well as a results oriented service mentality
  • Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.




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