IT Help Desk Technician

Job Locations US-PA-King of Prussia
Job Post Information* : Posted Date 2 weeks ago(11/24/2021 11:57 AM)
IT Support
Regular Full-Time


Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.


ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.


Responsibilities & Qualifications

Due to tremendous growth throughout the company, we are seeking IT Help Desk Technicians to join our team in King of Prussia, PA.

Flexible schedule: 5 days/week  (in office with 25% - 50% remote opportunity)

**Exact start/end times can be flexible.

Pay: 50k - 55k based on experience. 

The IT Help Desk Technician is responsible for providing technical assistance and support as related to the organization’s computer systems, hardware, and software applications. This individual will be the initial point of contact for all end-user requests and issues. They will manage assigned requests submitted through the Help Desk application as well as those requested by phone or in person. They will need to evaluate and prioritize each request and determine the appropriate solution. Requests needing higher level support will require proper escalation based on defined criteria and service level agreements. The IT Help Desk Technician will need to communicate effectively with end-users and walk them through problem-solving processes. 


Reporting directly to the IT Operations and Infrastructure Manager, the successful candidate will interact with management at all levels of the organization to provide IT Services. The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems.



  • Desktop management
  • Document solutions as well as known issues and maintain knowledge base
  • Install, modify, and repair computer hardware and software
  • Configure hardware and software as needed for new employees
  • Provide support to other IT team members as required for various infrastructure and IT related projects
  • Account management through Active Directory and Azure Active Directory
  • Support of Microsoft Office 365
  • Administration of Microsoft Proofpoint email security
  • Administration of Crowdstrike endpoint cyber security


  • Minimum of 2+ years of progressive experience in data center operations and infrastructure support
  • Bachelor's degree in computer science, information systems or related field or equivalent experience preferred
  • Technical knowledge and experience with computing platforms, managing servers, high availability, backup/recovery, operating systems, anti-malware, patching, e-mail, and associated security as well as storage platforms – storage arrays, controllers, fiber switches, and data replication
  • Experience with Dell servers, VMware Virtualization, Cisco Meraki Security Appliances and Switches, EMS Storage Systems, Windows Server and Linux Operating Systems, Active Directory, Group Policy Objects, DNS, Office 365 and Microsoft Azure, Microsoft SQL and MariaDB
  • Security, Mobile Device Management, IDS, SIEM, and Anti-virus solutions
  • WSUS, Crowd Strike, Avaya IP Office, security certificates, domain registries and system monitoring tools preferred
  • Deep understanding of current and emerging I&O technologies and methods (e.g. cloud technologies) and experience employing these technologies
  • Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
  • Success in leveraging traditional best practices such as ITSM, Dev Ops, Lean and other methods used to optimize agility
  • Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems and external partners to maximize performance, creativity, problem solving and results

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Bonus Potential
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug Free Workplace


ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.


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