Now is the time to make a difference. At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together. Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.
ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.
Due to tremendous growth throughout the company, we are seeking IT Help Desk Technicians to join our team in King of Prussia, PA.
Flexible schedule: 5 days/week (in office with 25% - 50% remote opportunity)
**Exact start/end times can be flexible.
Pay: 50k - 55k based on experience.
The IT Help Desk Technician is responsible for providing technical assistance and support as related to the organization’s computer systems, hardware, and software applications. This individual will be the initial point of contact for all end-user requests and issues. They will manage assigned requests submitted through the Help Desk application as well as those requested by phone or in person. They will need to evaluate and prioritize each request and determine the appropriate solution. Requests needing higher level support will require proper escalation based on defined criteria and service level agreements. The IT Help Desk Technician will need to communicate effectively with end-users and walk them through problem-solving processes.
Reporting directly to the IT Operations and Infrastructure Manager, the successful candidate will interact with management at all levels of the organization to provide IT Services. The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems.
ImageFIRST employees are expected to:
EOE / Drug Free Workplace
ImageFIRST is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion and the diversity of our associates.