ImageFIRST

Customer Support Agent

Job Locations US-PA-King of Prussia
Job Post Information* : Posted Date 1 month ago(12/14/2021 4:45 PM)
ID
2021-2152
Category
Office and Admin
Type
Regular Full-Time

Overview

Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.

 

ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.

 

Responsibilities & Qualifications

Due to continuing growth we are seeking a Customer Support Agent to join our amazing team in our corporate office in King of Prussia, PA

Pay: 19/hr

Schedule: M-F

 

RESPONSIBILITIES:

  • Create a positive moment with every interaction
  • Manage high call volume and email correspondence timely and accurately
  • Keep record of all communication in a thorough and comprehensive way to be used as reference by all associates
  • Identify Customers’ needs, clarify information, research every issue and provide solution and/or alternatives Escalate unresolved problems
  • Participate in educational opportunities to enhance your knowledge and skills
  • Strive to continuously show improvement and be accountable to the team
  • Maintain high self-motivation and consistently take the initiative to deliver outstanding results; be a key contributor towards the team’s Key Performance Indicators
  • Perform outbound customer survey calls 

MINIMUM QUALIFICATIONS:

  • A minimum of 2 years' of experience in a call center or solid customer service environment
  • A High School Diploma or equivalent
  • Customer focused, with a commitment to customer satisfaction
  • Ability to multi-task, manage multiple priorities and time effectively
  • Excellent written and verbal communication skills
  • Must demonstrate a professional and friendly attitude
  • Demonstrated ability to work well with others and be a productive member of a team
  • Exceptional active listening skills and the ability to express empathy
  • Proficient in Microsoft Office

 

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Bonus potential
  • $500 sign on Bonus
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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