Service Manager

Job Locations US-CA-San Diego
Job Post Information* : Posted Date 4 months ago(9/24/2021 10:30 AM)
Service Support
Regular Full-Time


Now is the time to make a difference.  At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together.  Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.


ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.



Responsibilities & Qualifications



The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management



  • Professionally respect and embrace our company’s Goals and Values
  • Hire, train, develop and coach service personnel
  • Responsible for training and certification of all compliance areas
  • Daily execution of all service routes and customer interactions
  • Route Logistics – Routing of Accounts
  • Daily merchandise control of all clean and soiled products
  • Daily coaching, training and monitoring of route performance through check in process
  • Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
  • Accuracy and timeliness of daily invoices
  • Ensure service personnel compliance to company service and quality standards
  • Manage all daily productivity and performance expectations
  • Support route, sales and administrative personnel
  • Manage and maintain a recurring revenue stream
  • Execute business plan for renewing, expanding and developing route business
  • Ensure 100% completion of quarterly customer contacts and audits
  • Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.
  • Account improvement with new products and services
  • Manage and schedule all routine maintenance on company trucks
  • Manage invoice reconciliation, invoice printing and report monitoring
  • Support and assist sales culture throughout the organization
  • Promote safety, security and self development
  • Support an empowered, self directed team concept
  • Adherence to all policies, guidelines and outside agency compliances


  • 4 years' of route management experience
  • Bachelor’s Degree or equivalent managerial experience
  • Ability to manage and maintain a recurring revenue stream
  • Must possess a clean driving record
  • Must possess exceptional customer service skills
  • Must have effective written and verbal communication skills
  • Must be able to work ethically and independently
  • Ability to analyze sales opportunities and determine customer needs assessments
  • Ability to develop route structure based on new accounts and expansion
  • Excellent leadership, interpersonal, motivational, and customer service skills
  • Must be detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
  • Must be able to interpret reports and performance tracking mechanisms
  • Need to have high energy with the ability to multi-task


  • Ability to manage a route environment
  • Ability to train new hires as needed
  • Ability to lift at least 25 lbs
  • Ability to tolerate moderate traffic scenarios on a weekly basis
  • Ability to manage and maintain a consistent physical work flow
  • Position requires strong time management skills as well as a results oriented service mentality
  • Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug Free Workplace


ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.


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