ImageFIRST

Route Specialist II

Job Locations US-CA-Hayward
Job Post Information* : Posted Date 3 weeks ago(1/3/2022 8:27 AM)
ID
2021-1838
Category
Service Support
Type
Regular Full-Time

Overview

 

 

 

 

Responsibilities & Qualifications

RESPONSIBILITIES:

 

This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies

 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Salesmanship: Ability to identify needs and customer relationship for our products and services
  • Knowledge: Practical insight specific to the textile services industry and operations
  • Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
  • Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers
  • Oversee account check-ups
  • Manage customer inventory
  • Perform account performance reviews
  • Provide route relief to cover Route Representative vacations
  • Make special deliveries to customers
  • Responsible for account maintenance
  • Manage up-selling current accounts
  • Lead generation

MINIMUM QUALIFICATIONS:

  • Experience with account management and ensuring customer satisfaction
  • High School Diploma and/or some college coursework required
  • Excellent verbal communication skills
  • Account management experience
  • Minimal delivery or route experience
  • Must be computer literate
  • Clean driving record
  • Ability to lift 50 pounds plus and push and pull carts of linen

PREFERRED COMPETENCIES:

  • Salesmanship – Ability to indentify needs and customer relationship for our products and services
  • Knowledge - Practical insight specific to the textile services industry and operations 
  • Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information 
  • Communication – Excellent oral, written, phone and face to face communication skills with associates, customers and managers
  • Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for signed work
  • Looking for new and innovating ways to improve customer satisfaction
  • Dependability – Able to come to work on time every day

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Pay range: $1,050-$1,150 weekly DOE
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug Free Workplace

 

ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.

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