Customer Associate

Job Locations US-TX-Houston
Job Post Information* : Posted Date 3 days ago(6/9/2021 6:28 PM)
Office and Admin
Regular Full-Time


Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.

Responsibilities & Qualifications


  • Create a positive moment with every interaction
  • Manage high call volume and email correspondence timely and accurately
  • Keep record of all communication in a thorough and comprehensive way to be used as reference by all associates
  • Identify Customers’ needs, clarify information, research every issue and provide solution and/or alternatives Escalate unresolved problems
  • Participate in educational opportunities to enhance your knowledge and skills
  • Strive to continuously show improvement and be accountable to the team
  • Maintain high self-motivation and consistently take the initiative to deliver outstanding results; be a key contributor towards the team’s Key Performance Indicators
  • Perform outbound customer survey calls 


  • A minimum of 2 years' of experience in a call center or solid customer service environment
  • A High School Diploma or equivalent
  • Customer focused, with a commitment to customer satisfaction
  • Ability to multi-task, manage multiple priorities and time effectively
  • Excellent written and verbal communication skills
  • Must demonstrate a professional and friendly attitude
  • Demonstrated ability to work well with others and be a productive member of a team
  • Exceptional active listening skills and the ability to express empathy
  • Proficient in Microsoft Office

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug Free Workplace


ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.


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