Business Analyst

Job Locations US-PA-King of Prussia
Job Post Information* : Posted Date 4 days ago(6/8/2021 5:07 PM)
Service Support
Regular Full-Time


Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.

Responsibilities & Qualifications



The Business Analyst (BA) will help identify and prioritize ImageFirst’s biggest challenges and key opportunities in the areas of process, workflow, innovation, communication and strategic planning. The BA will partner with cross-functional departments to understand their analytic and business needs, and provide data for informed decision-making. The role will focus heavily on carrying out data analysis on datasets to produce effective reporting and analytics. The (BA) will also define and measure the impact of initiatives to help departments understand the outcome of past decisions.



  • Assist field locations with questions about plant systems including (Softrol, ltrak, IMD, Loadouts)
  •  Report on questions and trends
  •  Liaison between software developers and the business
  •  Be proactive in finding a long-term solution for ongoing issues
  •  Train, and retrain where necessary
  •  Assist the operations team in creating training guides, refreshers, and videos



  •  3-6 years of IT experience supporting multiple plant or manufacturing locations
  •  Ability to understand complex technology problems and/or processes with the goal of finding a solution or teaching others
  •  Use of various technology platforms with demonstrated understanding of them, i.e., SQL, Linux
  •  Experience working with industrial automation, productivity tracking, or other production technology a plus
  •  Experience managing projects
  •  Experience with project management tools a plus
  •  Bachelor’s Degree, preferably in Computer Sciences, MIS, or Industrial Engineering or equivalent experience
  •  Experience in an industrial, production, or field service environment
  •  Proven examples of process and continuous improvement
  •  Ability to understand and analyze systems and processes quickly
  •  Clearly communicate complex ideas to various individuals
  •  Manage a challenging workflow of urgent questions and long-term priorities
  •  Excellent organizational, customer service, and problem-solving skills
  •  Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
  • Proficiency in project management techniques and processes
  • Able to quickly and independently learn new business models, processes, tools and technology, including Agile techniques.


  • Programming languages such as Java, PHP, JavaScript, C, etc.
  • Predictive Analysis and Regression Analysis
  • Operational experience in measuring and improving productivity, utilization, scale initiatives etc.
  • Demonstrated ability to navigate the ambiguity inherent in the early stage development of products and services as well as a gradually changing digital landscape
  • Proven ability to successfully work and partner across multiple functions in an organization
  • Distinctive problem solving and analytic skills with a high degree of analytical rigor
  • Excellent communication and interpersonal skills

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  


  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug Free Workplace


ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.


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