ImageFIRST

Route Specialist II

Job Locations US-NC-Concord
Job Post Information* : Posted Date 4 days ago(6/8/2021 10:40 AM)
ID
2021-1738
Category
Service Support
Type
Regular Full-Time

Overview

Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.

Responsibilities & Qualifications

RESPONSIBILITIES:

 

This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies

 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Salesmanship: Ability to identify needs and customer relationship for our products and services
  • Leadership: The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability
  • Knowledge: Practical insight specific to the textile services industry and operations
  • Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
  • Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers
  • Conduct “goodwill” customer visits
  • Oversee account check-ups
  • Manage customer inventory
  • Perform account performance reviews
  • Provide route relief to cover Route Representative vacations
  • Supervise new account setups
  • Make special deliveries to customers
  • Responsible for account maintenance
  • Manage up-selling current accounts
  • Lead generation

MINIMUM QUALIFICATIONS:

  • Minimum of 2 years’ experience with account management and ensuring customer satisfaction
  • High School Diploma and/or some college coursework required
  • Excellent verbal communication skills
  • Account management experience
  • Minimal delivery or route experience
  • Must be computer literate
  • Clean driving record
  • Ability to lift 50 pounds plus and push and pull carts of linen

PREFERRED COMPETENCIES:

  • Salesmanship – Ability to indentify needs and customer relationship for our products and services
  • Leadership – The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability 
  • Knowledge - Practical insight specific to the textile services industry and operations 
  • Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information 
  • Communication – Excellent oral, written, phone and face to face communication skills with associates, customers and managers
  • Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for signed work
  • Looking for new and innovating ways to improve customer satisfaction
  • Dependability – Able to come to work on time every day

Company Values & Benefits

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug Free Workplace

 

ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.

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